Customer Service is basically Matthew 7:12 in principle
I cannot help it but to write this blog post when I received a message this morning. In fact, this is the first time ever that such a message is sent by the National Health Institute (IJN). It reads, "IJN wishes you a Happy Birthday. May your day be filled with lots of hearts." This is a very simple message but it lightens my day. And, coming from IJN also surprises me, as one would always think of IJN as the 'high and mighty' rescuer of lives. They don't have time for short messages like this. What surprised me even more was an email I received from the Inland Revenue Board. They all use some software that helps them to manage customer relations, but receiving an email from the IRB to greet me on my birthday is something that I had least expected! Why then were these organisations willing to spend time sending a short message (SMS) or email on my birthday? There are two reasons I can think of. This is probab